Our Fiona Claire gowns are ready- to- wear, in standard sizing in order to make your wedding dress choice and purchase a seamless and easy process.
When ordering online, in order for you to be completely confident, we offer full refund of your dress if your Fiona Claire gown isn’t what you’re after.
Full refunds are accepted if we are notified within 48 hours of you receiving your gown. You must contact us (firstname.lastname@example.org) to arrange for your item to be returned (cost of return must be covered by yourself). Once confirmed, we must receive your item within 10 days if located in Australia, or 21 days if located overseas.
Items must be in original condition, free of make up, marks or stains and must not have been worn, altered or washed. All tags must remain in place. We suggest you try on your items as soon as they are received to ensure you can utilise our return policy if needed.
Please try on your gown after a shower to avoid contact with moisturiser, deodorant or makeup.
Your full refund will be processed once we receive your gown and it has passed our quality control checks.
When ordering in person in our studio in Richmond, we do not accept any refunds or cancellations once the deposit has been made.